{"title":"More Retail Training Resources","description":"The Retail Sales Associate and First Level Manager Certification courses are based on the related established National Occupational Standards. This section contains individual Workbooks covering sections of the 2 programs as well as Modules containing several workbooks worth of material.\u003cbr\u003e\u003cbr\u003eIn addition, this section contains the related National Occupational Standards and Trainers Guides for each course.","products":[{"product_id":"certified-retail-sales-associate-workbook","title":"Certified Retail Sales Associate Workbook","description":"\u003cp\u003eThe Retail Sales Associate Workbook is a self-directed workbook that has been developed for individuals entering the workforce for the first time, or for those who have been working within the retail industry and wish to raise their level of performance. The workbook is based on the Retail Sales Associate National Occupational Standards and is ideal for those individuals who wish to complete Retail Council of Canada's RSA certification program, which was launched in 2003. Areas covered in the Retail Sales Associate Workbook include sections on professionalism, providing personalized customer service, monitoring inventory, maintaining the appearance of the department\/store, protecting company assets and communication. \u003c\/p\u003e\n\u003cp\u003eThis workbook covers the entire course but does not include the exam or evaluation required to qualify for the Retail Sales Associate Certification.\u003c\/p\u003e","brand":"Retail Council of Canada","offers":[{"title":"English","offer_id":33966323564679,"sku":"24510-4000","price":100.0,"currency_code":"CAD","in_stock":true},{"title":"French","offer_id":33966323597447,"sku":"24510-4001","price":100.0,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0265\/2739\/products\/IMG_1825_1700eca3-4ba5-4479-a22e-915739659df8.JPG?v=1504123026"},{"product_id":"certified-first-level-manager-workbook","title":"Certified First Level Manager Workbook","description":"\u003cp\u003eThis comprehensive, self-directed workbook is aimed at those individuals who have been working as retail sales associates and wish to move into management. This is also a great tool for existing first level managers, and is based on the related established National Occupational Standards. Completion of the workbook provides an individual with the necessary knowledge to challenge the Retail Council of Canada's First Level Manager Certification Program. The workbook, which is available in English and French, covers topics such as professionalism, communication, leadership, human resources, operational skills, marketing, sales, customer service, administration, and planning. It is a great tool for those wishing to further their retail careers and can be an excellent training tool for organizations that wish to support existing managers. \u003c\/p\u003e\n\u003cp\u003eThis workbook covers the entire course but does not include the exam or evaluation required to qualify for the First Level Manager Certification.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan style=\"color: #ff0000;\"\u003eRCC members receive a 20% discount - Call 1-888-373-8245 to receive your RCC discount code\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e","brand":"Retail Council of Canada","offers":[{"title":"English","offer_id":33966296039559,"sku":"24710-4000","price":150.0,"currency_code":"CAD","in_stock":true},{"title":"French","offer_id":33966296072327,"sku":"24710-4001","price":150.0,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0265\/2739\/products\/IMG_1825_198e3c77-924e-4057-90b9-c9316d5f2448.JPG?v=1504122823"},{"product_id":"national-occupational-standards-certified-retail-sales-associate","title":"National Occupational Standards - Certified Retail Sales Associate:","description":"\u003cp\u003eThe National Occupational Standards for the Canadian retail industry will help retailers identify the skills and knowledge that their employees should possess, and help to measure and evaluate their employees' performance. These comprehensive documents cover the two largest categories in retail, sales associates and first level managers. Areas covered in the Retail Sales Associate (RSA) Standards include professionalism, providing personalized customer service, monitoring inventory, maintaining the appearance of the department\/store, and protecting company assets. Also included within the documents are Essential Skills Profiles for the occupations, which outline the enabling skills that a competent sales associate or first level manager must possess according to industry experts and Human Resources Development Canada. No retailer should be without this document.\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"color: #ff0000;\"\u003e(RCC members receive a 10% discount - Call 1-888-373-8245 to receive your RCC discount code)\u003c\/span\u003e\u003c\/p\u003e","brand":"Retail Council of Canada","offers":[{"title":"English","offer_id":33964650135687,"sku":"24500-4000","price":35.0,"currency_code":"CAD","in_stock":true},{"title":"French","offer_id":33964650168455,"sku":"24500-4001","price":35.0,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0265\/2739\/products\/IMG_1825_e663942e-b621-4639-8934-a46dcc191802.JPG?v=1504123364"},{"product_id":"national-occupational-standards-certified-first-level-manager","title":"National Occupational Standards - Certified First Level Manager","description":"\u003cp\u003eThe National Occupational Standards for the Canadian retail industry will help retailers identify the skills and knowledge that their employees should possess, and help to measure and evaluate their employees' performance. These comprehensive documents cover the two largest categories in retail, sales associates and first level managers. The First Level Manager (FLM) Standards include sections on professionalism, communication, leadership, human resources, operations, marketing, sales, and customer service. Also included within the documents are Essential Skills Profiles for the occupations, which outline the enabling skills that a competent or first level manager must possess according to industry experts and Human Resources \u0026amp; Skills Development Canada. No retailer should be without this document.\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"color: #ff0000;\"\u003e(RCC members receive a 10% discount - Call 1-888-373-8245 to receive your RCC discount code.)\u003c\/span\u003e\u003c\/p\u003e","brand":"Retail Council of Canada","offers":[{"title":"English","offer_id":33964615958663,"sku":"24700-4000","price":35.0,"currency_code":"CAD","in_stock":true},{"title":"French","offer_id":33964615991431,"sku":"24700-4001","price":35.0,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0265\/2739\/products\/IMG_1825_69f2d267-c415-401c-97a0-40345e2a647d.JPG?v=1504123341"},{"product_id":"human-resource-skills-elearning-module-english","title":"Human Resource Skills – eLearning module","description":"\u003cp\u003eBy learning essential human resource skills you will increase your personal leadership potential and address the needs of your company.  Adapted from the First Level Manager Workbook this course focuses on the responsibilities of a manager including: developing a strong sales team, attracting and retaining quality staff.\u003c\/p\u003e","brand":"Retail Council of Canada","offers":[{"title":"English","offer_id":33871764095111,"sku":"24830-4000","price":29.0,"currency_code":"CAD","in_stock":true},{"title":"French","offer_id":33871764127879,"sku":"24830-4001","price":29.0,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0265\/2739\/products\/elearning_c4613c60-853d-407f-88f2-02406b8d3887.png?v=1504123221"},{"product_id":"leadership-skills-elearning-module-english","title":"Leadership Skills – eLearning module","description":"\u003cp\u003eLeadership is an essential skill for managers as they must inspire and encourage their co-workers. Adapted from the First Level Manager Workbook this course teaches managers to facilitate change, delegate tasks, promote teamwork and motivate staff.\u003c\/p\u003e","brand":"Retail Council of Canada","offers":[{"title":"English","offer_id":33871751807111,"sku":"24820-4000","price":29.0,"currency_code":"CAD","in_stock":true},{"title":"French","offer_id":33871751839879,"sku":"24820-4001","price":29.0,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0265\/2739\/products\/Leaderhip_Skills_Title.jpg?v=1567192535"},{"product_id":"customer-service-and-sales-skills-elearning-module-english","title":"Customer Service and Sales Skills– eLearning module","description":"\u003cp\u003eDeveloping excellent customer service and sales techniques are crucial skills for any retail employee.  Adapted from the Retail Sales Associate Workbook this course focuses on all areas of customer service including:  making the sale, closing the sale and providing after sales service. \u003c\/p\u003e","brand":"Retail Council of Canada","offers":[{"title":"English","offer_id":33871698821255,"sku":"24630-4000","price":29.0,"currency_code":"CAD","in_stock":true},{"title":"French","offer_id":33871698854023,"sku":"24630-4001","price":29.0,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0265\/2739\/products\/The_Customer_title.jpg?v=1567192696"},{"product_id":"human-resources-and-leadership-module-english","title":"Human Resources and Leadership Module","description":"\u003ch2\u003eHuman Resources and Leadership Module\u003c\/h2\u003e\n\u003cp\u003eThis package contains the most important information for retail store managers – Human Resources skills and Leadership Skills. By learning essential human resource skills you will increase your personal leadership potential and address the needs of your company. Leadership is an essential skill for managers as they must inspire and encourage their co-workers.\u003c\/p\u003e","brand":"Retail Council of Canada","offers":[{"title":"English","offer_id":33871683879047,"sku":"24745-4000","price":50.0,"currency_code":"CAD","in_stock":true},{"title":"French","offer_id":33871683911815,"sku":"24745-4001","price":50.0,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0265\/2739\/products\/HR_Skills_Title.jpg?v=1567192592"},{"product_id":"peak-online-retail-training-system","title":"Retail Basics Retail Training Program","description":"\u003ch2\u003e\u003cspan style=\"color: #000000;\"\u003e\u003cstrong\u003eRetail Basics Training Program\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp\u003eThe Retail Basics Training Program is a self-directed, easy to use online tool that allows users to take all eight of Retail Basics modules at their own pace, any time of day.\u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e\u003cstrong\u003eRetail Basics Training Program \u003c\/strong\u003e\u003c\/span\u003ehelps individuals develop customer service, sales and leadership skills which are crucial for in-store retail associates and managers.  These core skills help retail employees become more productive, valued and rewarded in their employment, which in turn provides better in-store performance.  Each course is offered on a stand-alone basis, the individual courses complement one another, and the complete series offers a well-rounded training in retail customer service, sales and human resources.\u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eModules include\u003c\/strong\u003e\u003c\/p\u003e\n\u003cdiv\u003e\n\u003cp\u003e\u003cu\u003eKeeping the Customer Satisfied\u003cbr\u003e\u003c\/u\u003eTopics include: Knowing Your Customer, Determining Their Needs, Meeting Their Needs, First Impressions, Building Relationships, Store Appearance, Product Displays \u0026amp; Signage, Employee Interaction\u003c\/p\u003e\n\u003cp\u003e\u003cu\u003eManaging Difficult Situations\u003cbr\u003e\u003c\/u\u003eTopics include: Communications Breakdown, Perception Problems, Lack of Knowledge\/Understanding, Listening Skills, Personality Profiles, Communicating with Other People, The Energy of Emotions, Identifying Complaints or Problems, and Problem-Solving Skills\u003c\/p\u003e\n\u003cp\u003e\u003cu\u003eBasic Selling Skills\u003cbr\u003e\u003c\/u\u003eTopics include: Selling Cycle, Moments of Truth, Expecting a Sale, the Approach, The Sales Process, The Close, Add-Ons \u0026amp; Cross Promotions and Maintaining the Relationship\u003c\/p\u003e\n\u003cp\u003e\u003cu\u003ePsychology of Selling\u003cbr\u003e\u003c\/u\u003eTopics include: Understands Yourself, Understanding Your Customers, Communication Psychology- Buying Signals and Non-Verbal Communication\u003c\/p\u003e\n\u003cp\u003e\u003cu\u003eSecrets to Increased Sales\u003cbr\u003e\u003c\/u\u003eTopics include: Three Methods to Increase Sales, Knowing the Products, Selling the Features and Benefit, To Sell Is to Serve, Sales Opportunities, and “Closing the SALE” Method\u003c\/p\u003e\n\u003cp\u003e\u003cu\u003eManagement Leadership\u003cbr\u003e\u003c\/u\u003eTopics include: The Three C’s of Leadership, Becoming an Effective Coach, Communication for Leaders and Compassion – the Human Side of Leadership\u003c\/p\u003e\n\u003cp\u003e\u003cu\u003eBuilding a Team Environment\u003cbr\u003e\u003c\/u\u003eTopics Include: How Teams Work, Communication with the Team, Leading the Team and Motivating the Team.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan style=\"color: #ff0000;\"\u003eRCC members receive a 20% discount - Call 1-888-373-8245 to receive your RCC discount code\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cul\u003e\u003c\/ul\u003e","brand":"Retail Council of Canada","offers":[{"title":"Default Title","offer_id":7079302332461,"sku":"422412-60450-4","price":359.0,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0265\/2739\/products\/Increased_Sales2.jpg?v=1521208308"}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0265\/2739\/collections\/team-meeting-brainstorm_640x_52809d58-d5af-480d-8a86-80bbbea2300b.jpg?v=1523510001","url":"https:\/\/shop.retaileducation.ca\/collections\/more-retail-training-resources\/retail-training.oembed","provider":"RetailEducation","version":"1.0","type":"link"}