PEAK: Customer Service

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  • $79.00
  • Regular price $119.00

PEAK: Customer Service Online Course

The PEAK Customer Service course helps individuals develop customer service, sales and leadership skills which are crucial for in-store retail associates and managers.

This course is offered as a self-directed, easy to use online tool that allows users to take the Customer Service course at their own pace, any time of day.

Retail Council of Canada Member Price : $79.00 (Non - Member $119.00) 

PEAK Retail Basics: Customer Service

Keeping the Customer Satisfied

Topics include: Knowing Your Customer, Determining Their Needs, Meeting Their Needs, First Impressions, Building Relationships, Store Appearance, Product Displays & Signage, Employee Interaction

Managing Difficult Situations
Topics include: Communications Breakdown, Perception Problems, Lack of Knowledge/Understanding, Listening Skills, Personality Profiles, Communicating with Other People, The Energy of Emotions, Identifying Complaints or Problems, and Problem-Solving Skills

Above and Beyond
Topics Include: Job vs. Career, Satisfied Customers, Happy Employers and Fulfilled Employees