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Signage, Employee Interaction\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cbr\u003e\u003cu\u003eManaging Difficult Situations\u003c\/u\u003e\u003cbr\u003eTopics include: Communications Breakdown, Perception Problems, Lack of Knowledge\/Understanding, Listening Skills, Personality Profiles, Communicating with Other People, The Energy of Emotions, Identifying Complaints or Problems, and Problem-Solving Skills\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cbr\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cdiv\u003e\u003cstrong\u003e\u003cspan style=\"color: #ff0000;\"\u003eRCC members receive a 20% discount - Call 1-888-373-8245 to receive your RCC discount code\u003c\/span\u003e\u003c\/strong\u003e\u003c\/div\u003e\n\u003cdiv\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cul\u003e\u003c\/ul\u003e","brand":"Retail Council of Canada","offers":[{"title":"Default Title","offer_id":7079350370349,"sku":"422412-60450-1","price":170.0,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0265\/2739\/products\/Keeping_Customers_Satisified2.jpg?v=1521207831"},{"product_id":"peak-online-retail-training-leadership-fundamentals","title":"Retail Basics: Retail Leadership","description":"\u003ch2\u003e\u003cspan style=\"color: #ff0000;\"\u003e\u003cstrong\u003e\u003cspan style=\"color: #000000;\"\u003eRetail Basics: Retail Leadership Series\u003c\/span\u003e\u003cbr\u003e\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp\u003e\u003cstrong\u003e\u003c\/strong\u003eThe Retail Basics: Leadership series provides employees with the necessary skills, attitudes and knowledge for employees to advance their career in retail leadership.\u003c\/p\u003e\n\u003cp\u003eThis course is offered as a self-directed, easy to use online tool that allows users to take the Retail Leadership course at their own pace, any time of day.\u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eRetail Basics: Retail Basics: Retail Leadership\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"text-decoration: underline;\"\u003eManagement Leadership\u003c\/span\u003e\u003cbr\u003eTopics include: The Three C’s of Leadership, Becoming an Effective Coach, Communication for Leaders and Compassion – the Human Side of Leadership\u003cbr\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"text-decoration: underline;\"\u003eBuilding a Team Environment\u003c\/span\u003e\u003cbr\u003eTopics Include: How Teams Work, Communication with the Team, Leading the Team and Motivating the Team.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan style=\"color: #ff0000;\"\u003eRCC members receive a 20% discount - Call 1-888-373-8245 to receive your RCC discount code\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\u003c\/ul\u003e","brand":"Retail Council of Canada","offers":[{"title":"Default Title","offer_id":7079391330349,"sku":"422412-60450-3","price":127.0,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0265\/2739\/products\/Management_Leadership.jpg?v=1521207942"},{"product_id":"certified-retail-sales-associate","title":"Certified Retail Sales Associate","description":"\u003ch2\u003e\u003cstrong\u003e\u003cspan style=\"color: #ff0000;\"\u003e\u003c\/span\u003eCertified Retail Sales Associate Online Course\u003cbr\u003e\u003c\/strong\u003e\u003c\/h2\u003e\n\u003cp\u003eThis three month online employee development course is designed to help individuals working in the retail industry to be effective retail sales associates.\u003cbr\u003e\u003c\/p\u003e\n\u003cdiv style=\"text-align: center;\"\u003e\u003cspan style=\"color: #ff2a00;\"\u003e\u003cstrong\u003e \u003c\/strong\u003e\u003c\/span\u003e\u003c\/div\u003e\n\u003cdiv style=\"text-align: center;\"\u003e\n\u003cspan style=\"color: #ff2a00;\"\u003e\u003cstrong\u003e\u003c\/strong\u003e\u003c\/span\u003e\u003cbr\u003e\n\u003c\/div\u003e\n\u003cp\u003e\u003cspan style=\"color: #000000;\"\u003e\u003cstrong\u003e\u003c\/strong\u003e\u003c\/span\u003e\u003cstrong\u003e\u003cspan style=\"color: #ff0000;\"\u003e\u003c\/span\u003e\u003c\/strong\u003eTopics covered include:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eYou, The Professional\u003c\/strong\u003e: This module teaches the finer points of acting and dressing professionally, and working in a team with others.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eThe Customer\u003c\/strong\u003e: Customer service and sales go hand-in-hand. This module leads students through the sales cycle: providing in-store customer service, making the sale, closing the sale, and providing after-sales service.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eThe Store and Its Products\u003c\/strong\u003e: This module explains how sales associates can expand their traditional roles and contribute to the monitoring and managing of inventory.   As well, this module teaches sales associates how to boost sales by improving the store appearance. Special attention is paid to maintaining stock and product displays.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eCompany Asset Protection and Workplace Safety\u003c\/strong\u003e: Sales associates have an important part to play in loss prevention. This module describes how sales associates can identify security threats and prevent loss.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cspan style=\"color: #000000;\"\u003e\u003cspan color=\"#ff0000\"\u003eThe course includes online learning modules, learning resources,, online and on-the-job assessments, online activities and interactive support.\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan style=\"color: #000000;\"\u003e\u003cspan color=\"#ff0000\"\u003eTo be certified, all learners will have to complete a post exam evaluation by an external part for $125.\u003c\/span\u003e\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"color: #000000;\"\u003e\u003cspan color=\"#ff0000\"\u003eRCC Members receive a 20% Discount. \u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e","brand":"Retail Council of Canada","offers":[{"title":"English","offer_id":33966389428359,"sku":"24650-4000","price":300.0,"currency_code":"CAD","in_stock":true},{"title":"French","offer_id":33966389461127,"sku":"24650-4001","price":300.0,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0265\/2739\/files\/Education1200x800_CertAssociate.png?v=1763753183"},{"product_id":"certified-first-level-manager","title":"Certified First Level Manager","description":"\u003cp\u003eThis is online employee development course is designed to help individuals working in the industry to become more effective Store manager. \u003cbr\u003e\u003c\/p\u003e\n\u003cdiv style=\"text-align: center;\"\u003e\n\u003cdiv style=\"text-align: left;\"\u003eTopics Include:\u003cbr\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cul\u003e\n\u003cli style=\"text-align: left;\"\u003e\n\u003cstrong\u003eProfessionalism\u003c\/strong\u003e: This module teaches the finer points of acting professionally, working ethically and managing time effectively.\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003e\n\u003cstrong\u003eCommunication:\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eThis module teaches active listening, writing and other communication strategies that are essential to first level managers in their day-to-day work.\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003e\n\u003cstrong\u003eLeadership\u003c\/strong\u003e: Leaders are made, not born. This module helps first level managers develop a vision that excites and motivates others.\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003e\n\u003cstrong\u003eHuman Resources\u003c\/strong\u003e: Successful retailers understand that their success depends largely on their abilities to attract, develop and retain quality people. This module will help them obtain these critical HR skills.\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003e\n\u003cstrong\u003eOperations\u003c\/strong\u003e: This module focuses on behind-the-scenes activities that ensure sales associates are successful on the floor. Topics include workplace safety, inventory management and loss prevention.\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003e\n\u003cstrong\u003eMarketing\u003c\/strong\u003e: The goal of marketing is to attract new customers by promising and delivering superior value, and to keep current customers by satisfying their needs. This module focuses on key marketing skills such as marketing information, promotions and community relations.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSales\u003c\/strong\u003e: This module teaches how to make sales, and how to motivate a sales team to meet and exceed sales goals.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eCustomer Service\u003c\/strong\u003e: This module examines the sales cycle: from providing in-store customer service, to initiating and closing the sale, and providing after-sales service. Also examined are ways to evaluate and improve customer service and satisfaction levels.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eAdministration\u003c\/strong\u003e: Effective administrative skills allow first level managers to improve productivity and customer service. Topics covered in this module include payroll, complying with legislation and contracts.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePlanning\u003c\/strong\u003e: Planning skills are a critical factor in achieving business success. This module describes budget and business planning, competitive research and product mix.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eThe course includes online learning modules, learning resources, online and on-the-job assessments, online activities and interactive support.\u003c\/p\u003e\n\u003cp\u003eRCC Members receive a 20% Discount\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e","brand":"Retail Council of Canada","offers":[{"title":"English","offer_id":33966397522055,"sku":"24850-4000","price":400.0,"currency_code":"CAD","in_stock":true},{"title":"French","offer_id":33966397554823,"sku":"24850-4001","price":400.0,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0265\/2739\/files\/Education1200x800_CertFirstLevelManager.png?v=1763753154"},{"product_id":"foodwise-food-safety-certification-program-french","title":"FoodWise™ - Programme de certification de manipulateurs d’aliments - Cours Uniquement","description":"\u003ch2\u003e\u003cstrong\u003eFoodWise\u003cspan data-contrast=\"auto\" lang=\"EN-CA\" class=\"TextRun SCXW208263769 BCX8\"\u003e\u003cspan class=\"NormalTextRun SCXW208263769 BCX8\"\u003e™\u003c\/span\u003e\u003c\/span\u003e - Programme de certification de manipulateurs d’aliments\u003c\/strong\u003e\u003c\/h2\u003e\n\u003cp\u003e\u003cspan class=\"jCAhz JxVs2d ChMk0b\"\u003e\u003cspan class=\"ryNqvb\"\u003eFoodWise\u003cspan data-contrast=\"auto\" lang=\"EN-CA\" class=\"TextRun SCXW208263769 BCX8\"\u003e\u003cspan class=\"NormalTextRun SCXW208263769 BCX8\"\u003e™\u003c\/span\u003e\u003c\/span\u003e Online est la prochaine évolution de la formation en matière de normes de sécurité alimentaire.\u003cspan\u003e \u003c\/span\u003eGrâce à des vidéos captivantes, des cahiers d'exercices et des quiz interactifs, votre personnel appréciera de découvrir les dernières procédures scientifiquement étayées pour assurer sa sécurité, celle des aliments et celle des clients.\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan class=\"jCAhz JxVs2d ChMk0b\"\u003e\u003cspan class=\"ryNqvb\"\u003e\u003cspan class=\"jCAhz JxVs2d\"\u003e\u003cstrong\u003eCoût :\u003c\/strong\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan class=\"jCAhz JxVs2d ChMk0b\"\u003e\u003cspan class=\"ryNqvb\"\u003e20 $ - Tarif membre (Veuillez contacter RCC à education@retailcouncil.org pour recevoir le code de réduction) \u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan class=\"jCAhz JxVs2d ChMk0b\"\u003e\u003cspan class=\"ryNqvb\"\u003e\u003cspan class=\"jCAhz JxVs2d\"\u003e39 $ - Prix non-membres \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan class=\"jCAhz JxVs2d ChMk0b\"\u003e\u003cspan class=\"ryNqvb\"\u003e\u003cspan class=\"jCAhz JxVs2d\"\u003eQui doit être certifié : \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan class=\"jCAhz JxVs2d ChMk0b\"\u003e\u003cspan class=\"ryNqvb\"\u003ePropriétaires-exploitants de l'industrie alimentaire, gérants de magasins, chefs de rayon, employés des services alimentaires.\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eLes modules incluent :\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eLa salubrité alimentaire dans l’industrie du commerce de détail\u003c\/li\u003e\n\u003cli\u003eEntretien, nettoyage et assainissement\u003c\/li\u003e\n\u003cli\u003eLutte contre les ravageurs\u003c\/li\u003e\n\u003cli\u003eMaladies et blessures d’origine alimentaire\u003c\/li\u003e\n\u003cli\u003eSanté et hygiène du personnel\u003c\/li\u003e\n\u003cli\u003eOrganismes de réglementation et organismes gouvernementaux\u003c\/li\u003e\n\u003cli\u003ePropriété des aliments potentiellement dangereux\u003c\/li\u003e\n\u003cli\u003eRappel d’aliments\u003c\/li\u003e\n\u003cli\u003eDurée et température\u003c\/li\u003e\n\u003cli\u003eHACCP et systèmes HACCP\u003c\/li\u003e\n\u003cli\u003eSensibilisation aux allergènes\u003c\/li\u003e\n\u003cli\u003eBonnes pratiques de manipulation des aliments\u003c\/li\u003e\n\u003cli\u003eInstallations, équipement, eau et gestion des déchets\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e *Doit être un membre actif du Conseil canadien du commerce de détail pour pouvoir bénéficier du prix réduit de 18 $.  Veuillez contacter le CCCD pour recevoir le code de réduction.\u003cbr\u003e.\u003c\/p\u003e\n\u003cdiv\u003e\n\u003cdiv class=\"lRu31\" dir=\"ltr\"\u003e\u003cstrong\u003e\u003cspan class=\"HwtZe\" lang=\"fr\"\u003e\u003cspan class=\"jCAhz JxVs2d ChMk0b\"\u003e\u003cspan class=\"ryNqvb\"\u003eAutres détails:\u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/strong\u003e\u003c\/div\u003e\n\u003cdiv class=\"lRu31\" dir=\"ltr\"\u003e\n\u003cspan class=\"HwtZe\" lang=\"fr\"\u003e\u003cspan class=\"jCAhz JxVs2d ChMk0b\"\u003e\u003cspan class=\"ryNqvb\"\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003cbr\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"lRu31\" dir=\"ltr\"\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan class=\"HwtZe\" lang=\"fr\"\u003e\u003cspan class=\"jCAhz JxVs2d ChMk0b\"\u003e\u003cspan class=\"ryNqvb\"\u003eContenu du cours : Basé sur la lecture du module.\u003c\/span\u003e\u003c\/span\u003e \u003cspan class=\"jCAhz JxVs2d ChMk0b\"\u003e\u003cspan class=\"ryNqvb\"\u003eCahier d'exercices téléchargeable pour référence en magasin.\u003c\/span\u003e\u003c\/span\u003e \u003cspan class=\"jCAhz JxVs2d ChMk0b\"\u003e\u003cspan class=\"ryNqvb\"\u003eBesoins spéciaux et aménagements linguistiques disponibles. \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan class=\"HwtZe\" lang=\"fr\"\u003e\u003cspan class=\"jCAhz JxVs2d ChMk0b\"\u003e\u003cspan class=\"ryNqvb\"\u003eLangues : anglais et français \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"lRu31\" dir=\"ltr\"\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan class=\"HwtZe\" lang=\"fr\"\u003e\u003cspan class=\"jCAhz JxVs2d\"\u003e\u003cspan class=\"ryNqvb\"\u003eDurée : 8 heures.\u003c\/span\u003e\u003c\/span\u003e \u003cspan class=\"jCAhz JxVs2d ChMk0b\"\u003e\u003cspan class=\"ryNqvb\"\u003eLes participants doivent terminer les 13 modules et examens dans les 30 jours pour devenir certifiés. \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan class=\"HwtZe\" lang=\"fr\"\u003e\u003cspan class=\"jCAhz JxVs2d ChMk0b\"\u003e\u003cspan class=\"ryNqvb\"\u003eExigences techniques : cours en ligne \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan class=\"HwtZe\" lang=\"fr\"\u003e\u003cspan class=\"jCAhz JxVs2d ChMk0b\"\u003e\u003cspan class=\"ryNqvb\"\u003eExamen de certification : évaluation en ligne avec 50 questions à choix multiples.\u003c\/span\u003e\u003c\/span\u003e \u003cspan class=\"jCAhz JxVs2d ChMk0b\"\u003e\u003cspan class=\"ryNqvb\"\u003eSurveillance virtuelle disponible.\u003c\/span\u003e\u003c\/span\u003e \u003cspan class=\"jCAhz JxVs2d ChMk0b\"\u003e\u003cspan class=\"ryNqvb\"\u003eHébergement pour besoins spéciaux sur demande. \u003c\/span\u003e\u003c\/span\u003e\u003cspan class=\"jCAhz JxVs2d ChMk0b\"\u003e\u003cspan class=\"ryNqvb\"\u003ePolitique de remboursement : Pour annuler une inscription à un cours, vous devez soumettre votre demande d'annulation par e-mail à education@retailcouncil.org dans les 14 jours suivant l'inscription.\u003c\/span\u003e\u003c\/span\u003e \u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan class=\"HwtZe\" lang=\"fr\"\u003e\u003cspan class=\"jCAhz JxVs2d ChMk0b\"\u003e\u003cspan class=\"ryNqvb\"\u003eLes demandes de remboursement soumises dans ce délai donneront lieu à un remboursement complet. \u003c\/span\u003e\u003c\/span\u003e\u003cspan class=\"jCAhz JxVs2d\"\u003e\u003cspan class=\"ryNqvb\"\u003ePour consulter la politique de confidentialité du Conseil canadien du commerce de détail, veuillez visiter https:\/\/www.retailcouncil.org\/privacy-policy\/. \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003cspan class=\"ryNqvb\"\u003eDemandes de renseignements : contactez education@retailcouncil.org \u003c\/span\u003e\u003cspan class=\"jCAhz JxVs2d ChMk0b\" style=\"font-size: 0.875rem;\"\u003e\u003cspan class=\"ryNqvb\"\u003eLa certification FoodWise\u003cspan data-contrast=\"auto\" lang=\"EN-CA\" class=\"TextRun SCXW208263769 BCX8\"\u003e\u003cspan class=\"NormalTextRun SCXW208263769 BCX8\"\u003e™\u003c\/span\u003e\u003c\/span\u003e du RCC est valable cinq ans dans tout le pays\u003c\/span\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cdiv class=\"OvtS8d\"\u003e\n\u003cbr\u003e\u003cspan class=\"LdhArd\"\u003e\u003c\/span\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e","brand":"RetailEducation","offers":[{"title":"Default Title","offer_id":36594521243809,"sku":"422420-60420","price":39.0,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0265\/2739\/files\/FoodWise1200x628_FRv2.png?v=1718896279"}],"url":"https:\/\/shop.retaileducation.ca\/fr\/collections\/courses\/customer-service-training.oembed","provider":"RetailEducation","version":"1.0","type":"link"}