This comprehensive, self-directed workbook is aimed at those individuals who have been working as retail sales associates and wish to move into management. This is also a great tool for existing first level managers, and is based on the related established National Occupational Standards. Completion of the workbook provides an individual with the necessary knowledge to challenge the Retail Council of Canada's First Level Manager Certification Program. The workbook, which is available in English and French, covers topics such as professionalism, communication, leadership, human resources, operational skills, marketing, sales, customer service, administration, and planning. It is a great tool for those wishing to further their retail careers and can be an excellent training tool for organizations that wish to support existing managers.
This workbook covers the entire course but does not include the exam or evaluation required to qualify for the First Level Manager Certification.
(RCC members receive a 20% discount - Call 1-888-373-8245 to receive your RCC discount code)