Customer Service & Sales Skills, Human Resource Package - English

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Customer Service & Sales Skills, Human Resource Package

This package combines two of the most important skills for any retail employee. The Customer Service and Sales course focuses on all areas of customer service including making the sale, closing the sale and providing after sales service.  Adapted from the First Level Manager Workbook the Human Resource course focuses on the responsibilities of a manager including: developing a strong sales team, attracting, and retaining quality staff.