The National Occupational Standards for the Canadian retail industry will help retailers identify the skills and knowledge that their employees should possess, and help to measure and evaluate their employees' performance. These comprehensive documents cover the two largest categories in retail, sales associates and first level managers. Areas covered in the Retail Sales Associate (RSA) Standards include professionalism, providing personalized customer service, monitoring inventory, maintaining the appearance of the department/store, and protecting company assets. Also included within the documents are Essential Skills Profiles for the occupations, which outline the enabling skills that a competent sales associate or first level manager must possess according to industry experts and Human Resources Development Canada. No retailer should be without this document.
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