PEAK: Customer Service Online Course
The PEAK Customer Service course helps individuals develop customer service, sales and leadership skills which are crucial for in-store retail associates and managers.
This course is offered as a self-directed, easy to use online tool that allows users to take the Customer Service course at their own pace, any time of day.
Retail Council of Canada Member Price : $79.00 (Non - Member $119.00)
PEAK Retail Basics: Customer Service
Keeping the Customer Satisfied
Topics include: Knowing Your Customer, Determining Their Needs, Meeting Their Needs, First Impressions, Building Relationships, Store Appearance, Product Displays & Signage, Employee Interaction
Managing Difficult Situations
Topics include: Communications Breakdown, Perception Problems, Lack of Knowledge/Understanding, Listening Skills, Personality Profiles, Communicating with Other People, The Energy of Emotions, Identifying Complaints or Problems, and Problem-Solving Skills
Above and Beyond
Topics Include: Job vs. Career, Satisfied Customers, Happy Employers and Fulfilled Employees