The Retail Sales Associate Workbook is a self-directed workbook that has been developed for individuals entering the workforce for the first time, or for those who have been working within the retail industry and wish to raise their level of performance. The workbook is based on the Retail Sales Associate National Occupational Standards and is ideal for those individuals who wish to complete Retail Council of Canada's RSA certification program, which was launched in 2003. Areas covered in the Retail Sales Associate Workbook include sections on professionalism, providing personalized customer service, monitoring inventory, maintaining the appearance of the department/store, protecting company assets and communication.
This workbook covers the entire course but does not include the exam or evaluation required to qualify for the Retail Sales Associate Certification.