The National Occupational Standards for the Canadian retail industry will help retailers identify the skills and knowledge that their employees should possess, and help to measure and evaluate their employees' performance. These comprehensive documents cover the two largest categories in retail, sales associates and first level managers. The First Level Manager (FLM) Standards include sections on professionalism, communication, leadership, human resources, operations, marketing, sales, and customer service. Also included within the documents are Essential Skills Profiles for the occupations, which outline the enabling skills that a competent or first level manager must possess according to industry experts and Human Resources & Skills Development Canada. No retailer should be without this document.
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